FAQ

WHAT'S INCLUDED

Out of town and want to come home to a fridge fully stocked by someone you trust? Need someone to pick up your dry cleaning or other necessities? Our home concierge services are like a personal assistant you can book by the hour! Minimum 2 hours.

 

You can book your Narrabeen Clean concierge services 24 hours a day on our booking page here.

Sometimes a garage, a closet, or an entire room can get a little out of control and leave you feeling overwhelmed and unsure of where to even start. Our organizers will help you get things back in order. We have a three hour minimum and can stay as long as it takes to put things right. Give us a call or drop us an email and we can discuss your needs!

 

You can book your Narrabeen Clean organization services 24 hours a day on our booking page here.

First time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Narrabeen Clean moving forward! Otherwise, we cannot guarantee the level of service.

 

Living Areas & Bedrooms

  • Vacuum/sweep/mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/mop
  • Thorough dusting
  • Remove cobwebs
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected

 

You can book your Narrabeen Clean 24 hours a day on our booking page here.

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our cleaning service and that there are no other people (movers, tradespeople etc) working in the space. And we will need electricity and water!

Please note, if the home is particularly dirty, we may need to add the First Time Clean service to your cleaning in order to give our cleaners time to complete their work.

 

Living Areas & Bedrooms

Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces
Clean ceiling fans and light fixtures
Switch plates cleaned
Doorknobs cleaned and disinfected

 

Bathrooms

Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Cabinets and drawers cleaned inside and out
Remove cobwebs
Switch plates cleaned
Doorknobs cleaned and disinfected

 

Kitchen

Sweep/Mop
Thorough dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Sinks, fixtures, counters cleaned and disinfected
Appliances cleaned inside and out
Cabinets and drawers cleaned inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Switch plates wiped down
Doorknobs cleaned and disinfected

 

All Rooms

Wipe down window sills
Vents dusted and wiped down
Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

 

You can book your Narrabee Clean 24 hours a day on our booking page here.

First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Narrabeen Clean moving forward!

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Vacuum baseboards
  • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
  • Wipe down furniture

 

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards
  • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
  • Wipe down furniture

 

You can book your Narrabeen Clean 24 hours a day on our booking page here.

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!

 

That said, the following are services that we do not provide:

 

  • We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

 

  • No lifting or moving of heavy items (refrigerator, stove, tables, etc.)

 

  • No moving vases, hung pictures, or other delicate items.

 

  • We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.

 

  • Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.

 

  • Removing excessive pet hair from upholstery.

 

  • Cleaning exterior windows.

 

  • Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.

 

  • Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.

 

  • Cleaning inside dishwashers and washing machines.

 

  • Cleaning light bulbs.

 

  • Cleaning rodent/insect infested homes.

 

  • Removing excess paint from surfaces.

 

  • Post-construction cleaning. We can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.

 

  • Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

 

  • Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!

 

You can book your Narrabeen Clean 24 hours a day on our booking page here.

WALK THROUGH QUESTIONS

No, this is not part of our cleaning service

We have a 100% guarantee.

If you are unhappy with any of our clean and notify us within 48 hours we will come back and reclean the area to your complete satisfaction.

We respect your privacy and will only call on you if a need arises.

No, you being at home will not bother us. We will do our best not to bother you!

All payments are taken from a credit card number lodged on our secure system so tracking it as a deductible expense is straightforward. We do not accept cash as it leads our cleaners into an unsafe situation carrying cash.

Our cleaners are experienced and aim to be as professional as possible.

We clean all areas each time and aim to leave it spotlessly clean

Yes, we do our best to show up on time. Subject to the prearranged 30 minute window.

If we are running late you will be  kept fully informed by text and email.

We come by appointment only.

We have appointments set up with all our  clients

We value your privacy and take it very seriously. We don’t share such information.

The company and all our cleaners are insured for public liability so your precious items are covered.

Please make contact any method you choose from the above, we are here to help.

All cleaners have background and police criminal checks before they start working with us.

We have teams of experienced cleaners carrying out the work.

We have experienced cleaners who will carry out the cleaning in a professional manner.

It is a good idea to be home when the cleaners come for the 1st time. There is no need to be home subsequently.

Trust is important to us and it starts here. We take such matters very seriously.

We need to access your home and to use whatever is needed to over ride your security

There is a cancellation fee of $79  only if you cancel within 48 hours of your appointment

Our cleaners will notify the Office if they are sick. We will endeavor to send another team or reschedule your clean

We will  phone to alert you and discuss the next steps.

Just ask, and we will do our best to accommodate you.

Yes we do.

We do, but if you prefer we can use yours.

No we don’t

No  we don’t.

We only clean houses weekly, fortnightly or monthly.We also do one off cleans, often referred to as deep cleans.

We clean the inside of windows for an extra charge.

All cleaners and the company are insured for public liability.

Our cleaners love children but it’s better if they can be kept separate, so our cleaners can do their best job.

It makes it a lot easier for our cleaners to do their best job if pets are kept separately .

No.

No.

No, I’m sorry we don’t

No, this has never happened

All our cleaners have at least 1 year’s experience in  paid residential house cleaning.

No, our cleaners need a break too!.

We work from 8am till 6pm on weekdays subject to cleaner and client preferences.

We don’t work on Australian public holidays.They are,New Years Day,Australia Day,Good Friday,Easter Monday,Anzac Day,Christmas Day,Boxing Day. We respect the right of our cleaners to enjoy these days too!

We do weekly, fortnightly and monthly cleans. We also do one off cleans, often referred to as deep cleans.

No not currently.

No, we don’t set up for parties.

We do clean up after parties and can give you a quote for this.

Yes. We specialize in recurring accounts. That way you get a personalized service. Our cleaners are handpicked to do this work which is the most demanding.

Yes. Its easier to understand

No, we work by the job. This means we charge according to the number of bedrooms and bathrooms. Working by the hour is old school. Hairdressers don’t charge by the hour they charge by the job when you go to the hairdresser/barber you don’t ask “how much do you charge per hour? “You pay for the job

If your car needs a service, you pay by the job not the hourly rate.

TRUST & SAFETY

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

All of our team members are interviewed by the owners and pass a criminal record check. We believe our team is our greatest asset, and therefore have very high standards. Only about 10% of those that apply end up working as an Narrabeen Clean cleaner.

If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).

The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.

Yes, they do. We require a criminal record check on all of our applicants as the last step in our pre-screening process.

if something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Narrabeen home clean certified cleaner

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

PRICING & POLICIES

During renovations, fine dust and debris can accumulate, which standard cleaning services do not typically cover. A post-construction clean is essential to remove this dust and debris, ensuring a thorough and deep clean of your home. Once the initial post-construction clean is completed, we can seamlessly transition to the bi-weekly maintenance cleaning you need. This approach helps us provide the highest quality of service and avoid any issues with incomplete cleaning due to renovation dust. Please contact us by email at [email protected] or text/phone us at————-to discuss.

 

You can book your Narrabeen Clean 24 hours a day on our booking page here.

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

MISCELLANEOUS

It is important to book the cleaning service that matches the actual size and needs of your home to ensure our cleaners are prepared and allocated sufficient time to clean your entire home effectively. When additional rooms are added upon the cleaner’s arrival, it can lead to incomplete cleaning and disrupt our schedule. Accurate bookings allow us to provide consistent, thorough, and reliable service every visit. If you need to update your booking to reflect the actual number of rooms and bathrooms in your house, please contact us for assistance.

 

You can book your Narrabeen Clean 24 hours a day on our booking page here.

During renovations, fine dust and debris can accumulate, which standard cleaning services do not typically cover. A post-construction clean is essential to remove this dust and debris, ensuring a thorough and deep clean of your home. Once the initial post-construction clean is completed, we can seamlessly transition to the bi-weekly maintenance cleaning you need. This approach helps us provide the highest quality of service and avoid any issues with incomplete cleaning due to renovation dust. Please contact us by email at [email protected] or text/phone us at ———— to discuss.

 

You can book your Victoria BC cleaning services 24 hours a day on our booking page here.

At Narrabeen Clean, we prioritize flexibility and transparency. We do not engage in long-term contracts. Instead, we offer easy online booking with transparent pricing, allowing you to select the services you need and see the costs upfront. This approach ensures that both our clients and cleaners have the freedom to adapt to changing needs.

You can book your Victoria BC cleaning services 24 hours a day on our booking page here.

For one, two and three bedroom homes, we send a single cleaner. For large home with four bedrooms or more, we typically send a team of two, although recurring cleaning services may only need one. In a hurry? Let us know and we’ll see what we can do!

 

You can book your Narrabeen Home Clean 24 hours a day on our booking page here.

No worries! You can either email us at [email protected] or call/text us at ———— and we will take care of everything. Please give us 48 hours’ notice, otherwise, there is a $95 cancellation fee.

It is important to book the cleaning service that matches the actual size and needs of your home to ensure our cleaners are prepared and allocated sufficient time to clean your entire home effectively. When additional rooms are added upon the cleaner’s arrival, it can lead to incomplete cleaning and disrupt our schedule. Accurate bookings allow us to provide consistent, thorough, and reliable service every visit. If you need to update your booking to reflect the actual number of rooms and bathrooms in your house, please contact us for assistance.

 

You can book your Narrabeen Clean 24 hours a day on our booking page here.

At Narrabeen Clean, we prioritize flexibility and transparency for our Narrabeen cleaning services. We do not engage in long-term contracts. Instead, we offer easy online booking with transparent pricing, allowing you to select the services you need and see the costs upfront. This approach ensures that both our clients and cleaners have the freedom to adapt to changing needs.

You can book your Narrabeen Clean 24 hours a day on our booking page here.

GETTING STARTED

It’s important to book the cleaning service based on the total size of your home, not just the rooms you want cleaned. Even if you don’t want certain bedrooms cleaned, the common areas such as the kitchen, living room, hallways, and bathrooms still require significant time and effort to clean. Booking a package that matches the actual size of your home ensures our cleaners are prepared and allocated sufficient time to provide a thorough and high-quality clean. This approach helps us maintain our cleaning services Narrabeen Clean standards and keeps our cleaners satisfied with their work schedules.

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our cleaners to focus on your priority areas while ensuring we maintain high service standards. Please contact us to discuss your specific requirements and book the appropriate service.

 

You can book your Narrabeen Clean 24 hours a day on our booking page here.

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our cleaners to focus on your priority areas while ensuring we maintain high standards for our services. Please contact us to discuss your specific requirements for cleaning services and book the appropriate service.

 

You can book your Narrabeen cleaning services 24 hours a day on our booking page HERE

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on our booking page.

We serve the entire the Greater Northern Beaches area. Here’s a complete list of the post codes we service: 2075,2084,2085,2086,2087,2092,2093,2094,2095,2096,2097,2099,2100,2101,2102,2103,2104,2106,2107,2108.

You bet! You’ll find the extra services we offer on our booking page here. If there are any special instructions, please let us know in the area provided.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

You can book your Narrbeen Clean 24 hours a day on our booking page here.

It’s important to book the cleaning service based on the total size of your home, not just the rooms you want cleaned. Even if you don’t want certain bedrooms cleaned, the common areas such as the kitchen, living room, hallways, and bathrooms still require significant time and effort to clean. Booking a package that matches the actual size of your home ensures our cleaners are prepared and allocated sufficient time to provide a thorough and high-quality clean. This approach helps us maintain our Narrabeen Clean standards and keeps our cleaners satisfied with their work schedules.

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our cleaners to focus on your priority areas while ensuring we maintain high service standards. Please contact us to discuss your specific requirements and book the appropriate service.

 

You can book your Narrabeen Clean 24 hours a day on our booking page here.